I can’t remember my user id and/or password, can you reset it?

To request a forgotten user ID

  1. From the web client or FDA login screen, click the I forgot my user ID link.
  2. Enter your email address and click Recover.
  3. The message “If the address matches a local account in the system you will be sent an email with your user id” displays. Click OK.
  4. Your user ID is sent to the email address provided.

To reset a forgotten password

  1. From the web client or FDA login screen, click the I forgot my password link.
  2. Enter your email address and click Recover.
  3. The message “If the address matches a local account in the system you will be sent a time limited email with password reset instructions” displays. Click OK.
  4. An email is sent to the address provided. The email contains a time sensitive link to reset the password. If the link provided in the email is not used with a certain time period, the link expires and you will need to click I forgot my user ID link to be sent another password reset link email. See your system administrator for time limit details.
  5. In the email, click or copy and paste the link provided into a browser window.
  6. If you are not using the two-step mobile phone verification process:
  • Enter your User ID.
  • Enter your Password twice and click Save. You will now be logged into FileHold with your new password.

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