To request a forgotten user ID
- From the web client or FDA login screen, click the I forgot my user ID link.
- Enter your email address and click Recover.
- The message “If the address matches a local account in the system you will be sent an email with your user id” displays. Click OK.
- Your user ID is sent to the email address provided.
To reset a forgotten password
- From the web client or FDA login screen, click the I forgot my password link.
- Enter your email address and click Recover.
- The message “If the address matches a local account in the system you will be sent a time limited email with password reset instructions” displays. Click OK.
- An email is sent to the address provided. The email contains a time sensitive link to reset the password. If the link provided in the email is not used with a certain time period, the link expires and you will need to click I forgot my user ID link to be sent another password reset link email. See your system administrator for time limit details.
- In the email, click or copy and paste the link provided into a browser window.
- If you are not using the two-step mobile phone verification process:
- Enter your User ID.
- Enter your Password twice and click Save. You will now be logged into FileHold with your new password.
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